Practising Appropriate Trust in Human-Centred AI Design

Conference paper

Chadha Degachi, Siddharth Mehrotra, Mireia Yurrita, Evangelos Niforatos, Myrthe Lotte Tielman
CHI EA '24, Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery, New York, NY, USA, 2024

DOI: 10.1145/3613905.3650825

Cite

APA Click to copy
Degachi, C., Mehrotra, S., Yurrita, M., Niforatos, E., & Tielman, M. L. (2024). Practising Appropriate Trust in Human-Centred AI Design. In Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. New York, NY, USA: Association for Computing Machinery. https://doi.org/10.1145/3613905.3650825

Chicago/Turabian Click to copy
Degachi, Chadha, Siddharth Mehrotra, Mireia Yurrita, Evangelos Niforatos, and Myrthe Lotte Tielman. “Practising Appropriate Trust in Human-Centred AI Design.” In Extended Abstracts of the CHI Conference on Human Factors in Computing Systems. CHI EA '24. New York, NY, USA: Association for Computing Machinery, 2024.

MLA Click to copy
Degachi, Chadha, et al. “Practising Appropriate Trust in Human-Centred AI Design.” Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, Association for Computing Machinery, 2024, doi:10.1145/3613905.3650825.

BibTeX Click to copy

@inproceedings{degachi2024a,
  title = {Practising Appropriate Trust in Human-Centred AI Design},
  year = {2024},
  address = {New York, NY, USA},
  publisher = {Association for Computing Machinery},
  series = {CHI EA '24},
  doi = {10.1145/3613905.3650825},
  author = {Degachi, Chadha and Mehrotra, Siddharth and Yurrita, Mireia and Niforatos, Evangelos and Tielman, Myrthe Lotte},
  booktitle = {Extended Abstracts of the CHI Conference on Human Factors in Computing Systems}
}

Abstract:

Appropriate trust, trust which aligns with system trustworthiness, in Artificial Intelligence (AI) systems has become an important area of research. However, there remains debate in the community about how to design for appropriate trust. This debate is a result of the complex nature of trust in AI, which can be difficult to understand and evaluate, as well as the lack of holistic approaches to trust. In this paper, we aim to clarify some of this debate by operationalising appropriate trust within the context of the Human-Centred AI Design (HCD) process. To do so, we organised three workshops with 13 participants total from design and development backgrounds. We carried out design activities to stimulate discussion on appropriate trust in the HCD process. This paper aims to help researchers and practitioners understand appropriate trust in AI through a design lens by illustrating how it interacts with the HCD process.