More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction

Conference paper

Siddharth Mehrotra, Catholijn M Jonker, Myrthe L Tielman
AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society, 2021, pp. 777--783

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APA Click to copy
Mehrotra, S., Jonker, C. M., & Tielman, M. L. (2021). More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction. In AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society (pp. 777–783).

Chicago/Turabian Click to copy
Mehrotra, Siddharth, Catholijn M Jonker, and Myrthe L Tielman. “More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction.” In AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society, 777–783, 2021.

MLA Click to copy
Mehrotra, Siddharth, et al. “More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction.” AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society, 2021, pp. 777–83.

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@inproceedings{mehrotra2021a,
  title = {More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction},
  year = {2021},
  pages = {777--783},
  author = {Mehrotra, Siddharth and Jonker, Catholijn M and Tielman, Myrthe L},
  booktitle = {AIES '21: Proceedings of the 2021 AAAI/ACM Conference on AI, Ethics, and Society}
}

Abstract:
As AI systems are increasingly involved in decision making, it also becomes important that they elicit appropriate levels of trust from their users. To achieve this, it is first important to understand which factors influence trust in AI. We identify that a research gap exists regarding the role of personal values in trust in AI. Therefore, this paper studies how human and agent Value Similarity (VS) influences a human’s trust in that agent. To explore this, 89 participants teamed up with five different agents, which were designed with varying levels of value similarity to that of the participants. In a within-subjects, scenario-based experiment, agents gave suggestions on what to do when entering the building to save a hostage. We analyzed the agent’s scores on subjective value similarity, trust and qualitative data from open-ended questions. Our results show that agents rated as having more similar values also scored higher on trust, indicating a positive effect between the two. With this result, we add to the existing understanding of human-agent trust by providing insight into the role of value-similarity.

More Similar Values, More Trust?--the Effect of Value Similarity on Trust in Human-Agent Interaction

Conference paper

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