Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework

Journal article

Anna-Sophie Ulfert, Eleni Georganta, Carolina Centeio Jorge, Siddharth Mehrotra, Myrthe Tielman
European Journal of Work and Organizational Psychology, 2023 Apr, p. 14

DOI: 10.1080/1359432X.2023.2200172

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APA Click to copy
Ulfert, A.-S., Georganta, E., Jorge, C. C., Mehrotra, S., & Tielman, M. (2023). Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework. European Journal of Work and Organizational Psychology, 14. https://doi.org/10.1080/1359432X.2023.2200172

Chicago/Turabian Click to copy
Ulfert, Anna-Sophie, Eleni Georganta, Carolina Centeio Jorge, Siddharth Mehrotra, and Myrthe Tielman. “ Shaping a Multidisciplinary Understanding of Team Trust in Human-AI Teams: a Theoretical Framework.” European Journal of Work and Organizational Psychology (April 2023): 14.

MLA Click to copy
Ulfert, Anna-Sophie, et al. “ Shaping a Multidisciplinary Understanding of Team Trust in Human-AI Teams: a Theoretical Framework.” European Journal of Work and Organizational Psychology, Apr. 2023, p. 14, doi:10.1080/1359432X.2023.2200172.

BibTeX Click to copy

@article{anna-sophie2023a,
  title = { Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework},
  year = {2023},
  month = apr,
  journal = {European Journal of Work and Organizational Psychology},
  pages = {14},
  doi = {10.1080/1359432X.2023.2200172},
  author = {Ulfert, Anna-Sophie and Georganta, Eleni and Jorge, Carolina Centeio and Mehrotra, Siddharth and Tielman, Myrthe},
  month_numeric = {4}
}

Exemplary human-AI team consisting of two AI agents (a) and two humans (h) and three types of entities (individual, dyad, and team).

Abstract:
Intelligent systems are increasingly entering the workplace, gradually moving away from technologies supporting work processes to artificially intelligent (AI) agents becoming team members. Therefore, a deep understanding of effective human-AI collaboration within the team context is required. Both psychology and computer science literature emphasize the importance of trust when humans interact either with human team members or AI agents. However, empirical work and theoretical models that combine these research fields and define team trust in human-AI teams are scarce. Furthermore, they often lack to integrate central aspects, such as the multilevel nature of team trust and the role of AI agents as team members. Building on an integration of current literature on trust in human-AI teaming across different research fields, we propose a multidisciplinary framework of team trust in human-AI teams. The framework highlights different trust relationships that exist within human-AI teams and acknowledges the multilevel nature of team trust. We discuss the framework’s potential for human-AI teaming research and for the design and implementation of trustworthy AI team members.

Shaping a multidisciplinary understanding of team trust in human-AI teams: a theoretical framework

Journal article

Cite

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